From the 'go live' date, you will receive email (and push notifications via the mobile app) as work requests are issued to your business. These will be sent to the Administrator user set up in Ticked Off for your business. 

The information within the work request will include all relevant job and site information: 

• Urgency of the job request and expected timeframe the job is to be completed within 
• Site location and address details 
• Photos of the job taken by our team on-site 
• A brief description of the job as well as notes from our Support Team 

Please note, all ad-hoc and programmed job requests will be managed in Ticked Off. 

When accepting a job request, you will need to nominate the day and time you or one of your team will be attending site - this action can be completed on either the mobile App or on the web platform. You will also have the option to assign a member of your team to be responsible for that job.

If for any reason you are unable to attend to a job at the time you had scheduled, please reschedule via the Ticked Off web platform or app. Keep in mind that all actions taken in Ticked Off will automatically generate an email notification to those people who want to stay informed.

You can always check what upcoming job commitments you have made by using the Calendar menu item on the web-platform. 

Prior to commencing works at any site, you or the team member attending will need to “sign in” to the location via the Ticked Off QR sign-in token. 

Signing in will prompt you to acknowledge any known risks, including asbestos. Depending on the type of works, the person attending site may be required to complete a risk assessment prior to commencing any works.

Once signed in, your team member will be able to access the work request details, and add photos and notes - all of which will be visible to you and the client. We strongly encourage adding photos to the request whilst still on site!

If your company uses software to manage scheduling of your team and invoicing etc, please contact us about connecting to Ticked Off via API. Email the team at support@tickedoff.app

Please note - sign-in and sign-out is mandatory. Failure to do so may impact the prompt processing of invoices. 

For more information on the sign in process, please click here

There are 2 types of User Accounts available for Contractors:

Supplier Admin - view and manage all jobs, users and permissions across your Supplier Profile. 

Supplier User - view and update only the jobs that have been assigned to you by your Supplier Admin.

Admins will have the ability of creating your own accounts for your own users where applicable.